FAQ   Online Trading
 
1) Are the stock quotes real time?
Yes, they are but the receiving and updating of the stock quotes on your PC, mobile or PDA will depend on the speed and connectivity between you and your telco or Internet Service Provider. (Please note that the system response time is dependent on a variety of factors, including trading volumes, market conditions, the quality of your telephone line, the Internet traffic conditions, your Internet Service Provider, your PC processor and modem speed).
 
2) Is TA Online accessible from overseas?
Yes. As long as there is Internet coverage, TA Online is accessible from anywhere in the world by using PC, PDA or mobile phone with the right system requirements and settings.
 
3) What type of securities can I trade?
Currently you can trade all stocks that are listed on the Bursa Malaysia
 
4) Will I incur additional transaction cost if I trade online?
You will be charged your usual rate as per trade done directly with your dealer or remisier.
 
5) Am I entitled to a discount if I trade online?
You may apply for a discount, but this will be subjected to your remisier's or dealer's recommendation and company's approval. To be eligible for a discount, you must place collateral in your Trading Account or Margin Account.
 
6) When can I place my online orders?
You can place your online orders anytime, but the system will only submit your orders to Bursa Malaysia from 9.00am to 12.30pm (local time) during morning session and from 2.30pm to 5.00pm during the afternoon session. Orders received by TA Online after 5pm will be submitted to your Dealer/Remisier and Bursa Malaysia on the next trading day. Kindly check your order status and cancel if you do not wish to proceed.
 
7) Can I check my order status?
Yes, you can check your order status anytime to confirm that they have been successfully received, executed, cancelled, revised or filled (matched) for the day.
  1. Pending Queue

    2. Your order has been received by your remisier/dealer. It is now pending queue to be executed to the Exchange.
  2. Queued

    3. Your order has been successfully executed by your remisier/dealer. It is now queued and waiting for the order to be matched at the Exchange.
  3. Partial Filled

    4. Your order has been partially matched, with the matched quantity shown.
  4. Filled

    5. Your order has been fully matched at the Exchange.
  5. Pending Replace

    6. Your revised order request has been received and it is pending to be replaced.
  6. Replaced

    7. Your revised order request has been confirmed and successfully replaced/reduced.
  7. Pending Cancel

    8. Your cancel order request has been received and it is pending to be cancelled.
  8. Cancel

    9. Your cancel order request has been confirmed and successfully cancelled.
  9. Expired

    10. Your order has expired. By default, all unmatched orders will expire at the end of the trading day unless you opt for Good Till Date or session order.
  10. Completed

    11. Your order has been completed at the end of the session/day i.e. Order is partially matched with remaining unmatched quantity, with the matched quantity shown.
  11. Rejected

    12. Your order submission is not successful.
  12. Pending Release
    13. Your order or cancel/revise request is in process to be released. For order, this status applies to situation of market not ready (market closed or inactive) and pending to be queued for the next trading day. For cancel/revise, this status applies to situation of the deduction request is in process to be released to your dealer/remisier.
(Please note that order confirmations could be delayed or lost during internet transmission. You are advised to contact your remisier/dealer immediately if you notice such incidence occurs.)
 
8) What happens to my unmatched orders?
TA Online provides you with the option to choose the type of order you wish to place, i.e Day Order, Session Order or Good Till Date (GTD) Order. By default all orders submitted are treated as "Day Orders" which is valid for both trading sessions and expires by the end of the trading day if not matched. Session Order will limit your order to that particular session only whereas GTD Order is a standing instruction order. The unmatched GTD Order will be automatically carried forward to the next trading session until it is matched and will only expire on the date specified by you.
 
9) Can my Good Till Date (GTD) Order expires other than the date specified by me?
Yes, your GTD date order will expire automatically when the following events occurred:
  • Limit exceeded/insufficient limit
  • Upper limit or lower limit is breached
  • Counter suspended
You will receive a notification message on the expired GTD order.
 
10) Can I cancel or revise my order?
Yes, you can cancel or revise your orders as long as the orders have not been matched by Bursa Malaysia. However for order revision, you are only allowed to reduce the quantity. To revise the price or increase the quantity you need to cancel the whole order before submitting a fresh one.
 
11) Can I check my outstanding position?
Yes, you can click on Client Summary and view your outstanding position.
 
12) Can I check my stock balance?
Yes, your stock balance will be available under "My Portfolio" to facilitate you in making timely investment decision. However, you are still advised to monitor the accuracy of this best effort Portfolio Services.
 
13) Can I still call my remisier / dealer to trade?
You still have the convenience and flexibility to call your remisier / dealer to place orders. All telephone orders will still be reflected and shown in the Orders Status for you to monitor.
 
14) What are other features available for eTrading?
  • Stock Alert
  • Chinese trading page
 
15) How can I view the Most Active Counters, Top Gainers, Top Gainers (%), Top Losers and Top Losers (%)?
Please click the respective column name as indicated below. You can click again the column name to toggle between Top Gainers and Top Losers.
Sort By Column Header Name
Most Active Counters Volume
Top Gainers (value) Change
Top Gainers (%) Chg %
Top Losers (value) Change
Top Losers (%) Chg %
 
16) How to create my favourite counters list?
Screen1
  • You have to create a Watchlist before you can add your watchlist counters to the list.
  • Click on the "My Watchlists" Menu and select "Add Watchlist" (refer to screen 1).
  • Name the list according to your preference.

    • Click "OK" and the "Add Watchlist" window will disappear.
  • You can create up to maximum of 20 lists with maximum 40 counters in each list by selecting a counter then click on My Watchlists Menu, select Add To Watchlists and click on the watchlist that you would like to add to. (refer to screen 2B)
  • Exit this screen by "save & close" it

Screen 2B
    Alternative Step To Add Favourite Counter into Favourite

      Screen 3

        Screen 4

        To Add watched counters into My Watchlist
        • Right click on your favourite counter and point the mouse to "Add To Watchlists" (refer to screen 3). The name of the lists created will appear.
        • Select one of the Watchlists and the counter will be added into the list.
        • The "Watchlist" window will appear again which shows that the counter is added into the list selected. (refer to screen 4)
        • Click Save and Close to save and exit.

        Screen 5

        To Add/Edit/Delete Your Favourite List
        • Click the "Add List" button to add favourite list
        • Click the "Edit List" button to edit favourite list
        • Click the "My Watchlist" menu, select Remove From Watchlist and select the watchlist to be removed
        To View Your Favourite Counters
        • Click on the "Favourites" Menu and select "View Favourites". Select one of your Favourite List(s) and your favourite counters will be displayed
        To Exit from Favourite List
        • Click on the "Reset" button located at the right bottom of the screen. This action will exit the screen of your favourite counters
        To Remove A Counter From Favourite List
        • Click on the "Favourites" Menu and select "Favourite Maintenance". (refer to screen 5)
        • In the "Favourite" window, select your Favourite List from the drop down menu. Click on the counter you wish to remove and press "Remove". Click "Save & Close" button.
         
        17) How to create stock alerts?

        Screen 1
        • Click on the "Setting" Menu and select " Stock Alert" (refer to screen 1).


        Screen 2
        • Click on the Add button


        Screen 3
        • Enter the Stock Code / Name that you would like to set the alert for
        • Select the Alert Type, Compare Type and Condition
        • Enter the Limit and Remarks and click on the Save button to save the alert/li>


        Screen 4
        • To turn on an alert, click on the checkbox for the selected Stock and click on the On button.

        Alternative Step To Add Create A Stock Alert


        • Select a Stock counter, right-click and select Add Stock Alert
        • Enter the Alert information and click on the Save button to save the alert.
         

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